2nd October
We are experiencing some issues with our phone lines affecting inbound calls to the practice. The queue buster has been disabled and we are waiting an engineer to come on site. The patient central team are doing the best they can using a backup phone solution. You can still use the prioryCARE form and attend our reception desks if needed. Please be patient with our staff as they are working extremely hard in difficult circumstances. We will update our facebook page if things change. Many thanks.
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We have received a number of queries relating to covid/flu vaccine clinics so have put together some FAQs as below.
There are ongoing phone issues at Priory Medical Centre affecting incoming calls to the practice. We're experiencing an intermittent fault where the phones are connecting / disconnecting at regular intervals, when connection is lost its either cutting patients off or dropping the call for a period of time. X-on (our cloud based phone system provider) have been out and done a full investigation of the their equipment and have established that there is no issue with any of the hardware located on site, the issue is outside of the surgery and likely caused by a problem on the BT network, X-on have escalated the fault to BT and we're awaiting an update on this. Our patient central team have alternate arrangements in place, using other lines to support our patients who call us. If you are able please use the prioryCARE form to reduce the phone traffic through the practice where possible - you can request appointments, prescriptions, fit notes and much more. You can use the NHSapp to check results and much more. ➡️ https://access.klinik.co.uk/contact/priory-medical-group Our reception desks remain open (usual opening times on our website) - Victoria Way is closed this afternoon due to staff sickness. ➡️ https://www.priorymedical.com/our-surgeries/
The practice inbound phone line issues remain this morning. Our provider, X-on, are trying to fix this as quickly as possible and we will keep you updated via social media. If you need to request an appointment, sick note, prescription etc please use the prioryCARE form if possible ➡️ https://access.klinik.co.uk/contact/priory-medical-group Our reception desks remain open (Park View closed this pm) but understandably the reception team are experiencing higher than average attendance so you may experience a wait.
