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Online Patient Services

A photo showing the computer based in receptionprioryCARE

The prioryCARE form uses the Klinik total triage tool which does much more than just allow you to input a request for an appointment. You can also; ask for test results, extend a fit (sick) note, let us know you are a military veteran or send us a query regarding your medication. You can read more about this on our appointments page.

Complete the prioryCARE form here 

If you have a new or changing medical problem, the system will take you through a series of questions about your symptoms. We aim to action urgent queries within 1 working day and routine queries within 28 days. This system does not guarantee a face to face appointment, but each new query will be assessed by a clinician and they will act on them depending on the clinical need. This may mean we arrange a telephone consultation, send you a text with advice or book you a face to face consultation at your local surgery.

If you are unsure how to use this new online system, Dr Abbie Brooks has done a series of YouTube videos talking you through the process, available here https://www.youtube.com/channel/UCjJ7XlBf7VU3Su6Lh0bE07w

The NHS App

Owned and run by the NHS, the NHS App is the simple and secure way to access a range of NHS services on your smartphone or tablet. You can request repeat prescriptions, change your nominated pharmacy, view a Covid Pass and much more.

Sign up to the NHSapp here

SystmOnline

You can request repeat prescriptions, access some pre-bookable appointments (e.g. BP check, smear test) and review your medical record.

To register:

  • Patient Care Navigators (previously known as Receptionists) at all of our surgeries can set you up to access our on-line services. You will need to bring some photographic ID into the surgery (Passport or Driving Licence) to confirm your identity
  • They will register you on the system and give you printed confirmation of your login details and instructions on how to use the system
  • We would encourage you to change your password the first time you login to the new system to something more memorable for you. All passwords must be a minimum of 8 characters and must contain at least one number and one alphanumeric character (e.g. ‘!’ or ‘?’). Please allow one hour from registration before attempting to logon to our on-line services.

Login here

Example Login Screen

new-system-login

Click here to view Priory Medical Group’s statement of intent for online services

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