We have received a number of queries relating to covid/flu vaccine clinics so have put together some FAQs as below.
Online Patient Services
The prioryCARE form, available Monday to Friday 5am - 6pm, uses the Klinik total triage tool which does much more than just allow you to input a request for an appointment. You can also; ask for test results, extend a fit (sick) note, let us know you are a military veteran or send us a query regarding your medication. You can read more about this on our appointments page.
If you have a new or changing medical problem, the system will take you through a series of questions about your symptoms. We aim to action urgent queries within 1 working day and routine queries within 4-5 weeks. This system does not guarantee a face to face appointment, but each new query will be assessed by a clinician and they will act on them depending on the clinical need. This may mean we arrange a telephone consultation, send you a text with advice or book you a face to face consultation at your local surgery.
If you are unsure how to use this new online system, Dr Abbie Brooks has done a series of YouTube videos talking you through the process, available here https://www.youtube.com/channel/UCjJ7XlBf7VU3Su6Lh0bE07w
The NHS App
Owned and run by the NHS, the NHS App is the simple and secure way to access a range of NHS services on your smartphone or tablet. You can request repeat prescriptions, change your nominated pharmacy, view a Covid Pass and much more.
You can request repeat prescriptions, access some pre-bookable appointments (e.g. BP check, smear test) and review your medical record.
- Patient Care Navigators (previously known as Receptionists) at all of our surgeries can set you up to access our on-line services. You will need to bring some photographic ID into the surgery (Passport or Driving Licence) to confirm your identity
- They will register you on the system and give you printed confirmation of your login details and instructions on how to use the system
- We would encourage you to change your password the first time you login to the new system to something more memorable for you. All passwords must be a minimum of 8 characters and must contain at least one number and one alphanumeric character (e.g. ‘!’ or ‘?’). Please allow one hour from registration before attempting to logon to our on-line services.
Example Login Screen
Click here to view Priory Medical Group’s statement of intent for online services