3rd October
We are experiencing some issues with our phone lines affecting inbound calls to the practice. The queue buster has been disabled and we are waiting an engineer to come on site. The patient central team are doing the best they can using a backup phone solution. You can still use the prioryCARE form and attend our reception desks if needed. Please be patient with our staff as they are working extremely hard in difficult circumstances. We will update our facebook page if things change. Many thanks.
We are a nine site GP practice providing a wide range of NHS services for our patients in the city of York.
Thank you for visiting our website, we hope that you find that it is a hive of information about all things PMG.
If you are unsure which page to navigate to please use the search function at the top of the homepage.
Find out how to arrange an appointment
Learn about the ways you can request a repeat prescription
Do you need a sick (fit) note or some test results?
Looking to register as a patient with us?
Click here to use the prioryCARE online form 5am-6pm Monday to Friday. It is the quickest way to let us know about new or ongoing symptoms, request a fit note, arrange an appointment with a nurse for a routine injection or update your contact details and much more.
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can request prescriptions, book some appointments, view your covid passport and much more. Click here to learn more and download the app.
You can request repeat prescriptions, access some pre-bookable appointments (e.g. BP check, smear test) and review your medical record. For more details on how to register see our page "Online Patient Services" or click here to log in.
Full address details for all of our surgeries can be found on the Our Surgeries page. This map shows our practice boundary.
Our surgeries are closed on all Bank Holidays.
We have received a number of queries relating to covid/flu vaccine clinics so have put together some FAQs as below.
There are ongoing phone issues at Priory Medical Centre affecting incoming calls to the practice. We're experiencing an intermittent fault where the phones are connecting / disconnecting at regular intervals, when connection is lost its either cutting patients off or dropping the call for a period of time. X-on (our cloud based phone system provider) have been out and done a full investigation of the their equipment and have established that there is no issue with any of the hardware located on site, the issue is outside of the surgery and likely caused by a problem on the BT network, X-on have escalated the fault to BT and we're awaiting an update on this. Our patient central team have alternate arrangements in place, using other lines to support our patients who call us. If you are able please use the prioryCARE form to reduce the phone traffic through the practice where possible - you can request appointments, prescriptions, fit notes and much more. You can use the NHSapp to check results and much more. ➡️ https://access.klinik.co.uk/contact/priory-medical-group Our reception desks remain open (usual opening times on our website) - Victoria Way is closed this afternoon due to staff sickness. ➡️ https://www.priorymedical.com/our-surgeries/
The practice inbound phone line issues remain this morning. Our provider, X-on, are trying to fix this as quickly as possible and we will keep you updated via social media. If you need to request an appointment, sick note, prescription etc please use the prioryCARE form if possible ➡️ https://access.klinik.co.uk/contact/priory-medical-group Our reception desks remain open (Park View closed this pm) but understandably the reception team are experiencing higher than average attendance so you may experience a wait.
