Mental Health

Mental health support

NHS Talking Therapies (previous known as IAPT) is a national NHS programme designed to offer talking therapy treatments recommended by the National Institute for Health and Clinical Excellence (NICE).

Significant events like bereavement, unemployment, relationship breakdown, traumatic events or even stress at work can lead to difficulties requiring help and support. Problems with low mood and anxiety can develop and make it difficult for us to cope with life’s daily demands.

To make sure that the York and Selby Talking Therapies (previously known as IAPT) service is right for you, patients over the aged 16 can complete a self-referral form online here or by telephone Monday-Friday 9am-5pm on 01904 556840. Assessments are undertaken over the phone, although alternative arrangements can be made if required. At the end of the assessment, they will discuss what help is available within the service. Where IAPT is not the most suitable service they can signpost you to alternatives where available.

In a mental health emergency you can contact the crisis team using the freephone telephone number 0800 0516 171.

Support for your memory

Nimbuscare run a York’s Brain Health Café at Acomb Garth Community Care Centre every Friday (except bank holidays) 10am – 12pm. Anyone who has any concerns about their memory or wants to know more about how to keep their brain healthy can attend. You may have been invited by your GP or the Memory Clinic, or you may have just seen it and want to come along. Everyone is welcome. More information here.

Also see our dedicated page on local Mental Health support.

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Priory Medical Group

We have received a number of queries relating to covid/flu vaccine clinics so have put together some FAQs as below.

2nd October 2023

Priory Medical Group

There are ongoing phone issues at Priory Medical Centre affecting incoming calls to the practice. We're experiencing an intermittent fault where the phones are connecting / disconnecting at regular intervals, when connection is lost its either cutting patients off or dropping the call for a period of time. X-on (our cloud based phone system provider) have been out and done a full investigation of the their equipment and have established that there is no issue with any of the hardware located on site, the issue is outside of the surgery and likely caused by a problem on the BT network, X-on have escalated the fault to BT and we're awaiting an update on this. Our patient central team have alternate arrangements in place, using other lines to support our patients who call us. If you are able please use the prioryCARE form to reduce the phone traffic through the practice where possible - you can request appointments, prescriptions, fit notes and much more. You can use the NHSapp to check results and much more. ➡️ https://access.klinik.co.uk/contact/priory-medical-group Our reception desks remain open (usual opening times on our website) - Victoria Way is closed this afternoon due to staff sickness. ➡️ https://www.priorymedical.com/our-surgeries/

2nd October 2023

Priory Medical Group

The practice inbound phone line issues remain this morning. Our provider, X-on, are trying to fix this as quickly as possible and we will keep you updated via social media. If you need to request an appointment, sick note, prescription etc please use the prioryCARE form if possible ➡️ https://access.klinik.co.uk/contact/priory-medical-group Our reception desks remain open (Park View closed this pm) but understandably the reception team are experiencing higher than average attendance so you may experience a wait.

29th September 2023