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3rd October
We are experiencing some issues with our phone lines affecting inbound calls to the practice. The queue buster has been disabled and we are waiting an engineer to come on site. The patient central team are doing the best they can using a backup phone solution. You can still use the prioryCARE form and attend our reception desks if needed. Please be patient with our staff as they are working extremely hard in difficult circumstances. We will update our facebook page if things change. Many thanks. 

Latest News

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Telephone line issues

We have been experiences technical issues with out telephone lines this afternoon. Our telephone provider is currently investigating. In the mean time our call back feature has been disabled. We hope to have the issues resolved as soon as possible. Apologies for any delays you may experience when calling at present.

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Shared care agreements with private providers

As recommended by the LMC and commissioners, we have the following policy on taking over shared care agreements from private providers.

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Prescribing for fear of flying

Due to a medical safety alert from Aviation trained doctors; we have taken the decision to no longer prescribe sedating drugs such as Diazepam, which is sometimes used to treat fear of flying, and medications such as Zopiclone, which is used as a sleeping tablet.

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Road Closure Water Lane

For awareness for patients attending Rawcliffe Surgery from Tuesday 29th August. We received notification from the council that Water Lane will undertake maintenance starting from Tuesday 29th August for approximately 13 working days (3 weeks).

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5th July - Afternoon Closure

5th July - Afternoon Closure

On Wednesday 5th July there is a York-wide training event for all GP clinical staff. The practice will close at midday and reopen as normal at 8am on the Thursday morning.

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Short term change of opening hours over the summer

Due to front of house staffing issues, Cherry Street will remain closed on a Wednesday until further notice. It will be open 8.30 til 5pm on Mondays. Park View will also be closed on a Fridays from 12pm until the end of August (apart from 30.6.23).

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#NHS75 parkrun

On 8th July, the NHS are joining forces with parkrun to celebrate the NHS turning 75yrs old. Come and join us at Heslington parkrun.

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Covid Spring Boosters

We have started our spring booster campaign, starting with housebound patients and those in care homes.

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Easter bank holiday weekend

We will be closed Friday 7th April and Monday 10th April for the long bank holiday weekend. Please request repeat prescriptions in good time.

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