3rd October
We are experiencing some issues with our phone lines affecting inbound calls to the practice. The queue buster has been disabled and we are waiting an engineer to come on site. The patient central team are doing the best they can using a backup phone solution. You can still use the prioryCARE form and attend our reception desks if needed. Please be patient with our staff as they are working extremely hard in difficult circumstances. We will update our facebook page if things change. Many thanks.
We have been experiences technical issues with out telephone lines this afternoon. Our telephone provider is currently investigating. In the mean time our call back feature has been disabled. We hope to have the issues resolved as soon as possible. Apologies for any delays you may experience when calling at present.
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As recommended by the LMC and commissioners, we have the following policy on taking over shared care agreements from private providers.
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Due to a medical safety alert from Aviation trained doctors; we have taken the decision to no longer prescribe sedating drugs such as Diazepam, which is sometimes used to treat fear of flying, and medications such as Zopiclone, which is used as a sleeping tablet.
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For awareness for patients attending Rawcliffe Surgery from Tuesday 29th August. We received notification from the council that Water Lane will undertake maintenance starting from Tuesday 29th August for approximately 13 working days (3 weeks).
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On Wednesday 5th July there is a York-wide training event for all GP clinical staff. The practice will close at midday and reopen as normal at 8am on the Thursday morning.
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Due to front of house staffing issues, Cherry Street will remain closed on a Wednesday until further notice. It will be open 8.30 til 5pm on Mondays. Park View will also be closed on a Fridays from 12pm until the end of August (apart from 30.6.23).
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On 8th July, the NHS are joining forces with parkrun to celebrate the NHS turning 75yrs old. Come and join us at Heslington parkrun.
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We have started our spring booster campaign, starting with housebound patients and those in care homes.
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We will be closed Friday 7th April and Monday 10th April for the long bank holiday weekend. Please request repeat prescriptions in good time.
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We have received a number of queries relating to covid/flu vaccine clinics so have put together some FAQs as below.
There are ongoing phone issues at Priory Medical Centre affecting incoming calls to the practice. We're experiencing an intermittent fault where the phones are connecting / disconnecting at regular intervals, when connection is lost its either cutting patients off or dropping the call for a period of time. X-on (our cloud based phone system provider) have been out and done a full investigation of the their equipment and have established that there is no issue with any of the hardware located on site, the issue is outside of the surgery and likely caused by a problem on the BT network, X-on have escalated the fault to BT and we're awaiting an update on this. Our patient central team have alternate arrangements in place, using other lines to support our patients who call us. If you are able please use the prioryCARE form to reduce the phone traffic through the practice where possible - you can request appointments, prescriptions, fit notes and much more. You can use the NHSapp to check results and much more. ➡️ https://access.klinik.co.uk/contact/priory-medical-group Our reception desks remain open (usual opening times on our website) - Victoria Way is closed this afternoon due to staff sickness. ➡️ https://www.priorymedical.com/our-surgeries/
The practice inbound phone line issues remain this morning. Our provider, X-on, are trying to fix this as quickly as possible and we will keep you updated via social media. If you need to request an appointment, sick note, prescription etc please use the prioryCARE form if possible ➡️ https://access.klinik.co.uk/contact/priory-medical-group Our reception desks remain open (Park View closed this pm) but understandably the reception team are experiencing higher than average attendance so you may experience a wait.
