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3rd October
We are experiencing some issues with our phone lines affecting inbound calls to the practice. The queue buster has been disabled and we are waiting an engineer to come on site. The patient central team are doing the best they can using a backup phone solution. You can still use the prioryCARE form and attend our reception desks if needed. Please be patient with our staff as they are working extremely hard in difficult circumstances. We will update our facebook page if things change. Many thanks. 

Friends of Priory

A phot showing a selection of thank you cards

Patient Participation Group (PPG)

Thanks for showing an interest in our Patient Participation Group (PPG); Friends of Priory. The group is coordinated by our Patient Central Co-ordinator, Ian Whittaker and clinical lead is GP partner Dr Abbie Brooks. PPG is a group of people who are patients of the surgery and want to help it work as well as it can for patients, clinicians and staff. The NHS requires every practice to have a PPG.

Our Mission Statement

We will work together with the mutual aim of improving the health and wellbeing of Priory patients, staff, and the local community. We will share ideas in an open, honest and respectful forum that encourages collaboration, empowerment and engagement. We believe that patients should be equal partners in their care and be able to help shape the services offered. We will work in a positive environment and focus our efforts on what can be done. We will help shape and positively influence how Priory delivers healthcare to its patients, the surgery environment, and the interaction between patient and surgery.

Our Values and Principles
  • We will be respectful of the opinions and ideas of everyone.
  • We will be positive and ensure everyone has a voice.
  • We will not dwell on negatives, or use this forum to raise complaints.
  • We will engage, listen and collaborate to make positive change.
  • We will celebrate success, and work hard on any areas identified for improvement.
  • Our group will be representative of, and celebrate, the diversity of our patient population.
What we do

We will engage with our patients and PPG in a variety of ways. We will obtain feedback about the services we deliver and how we can develop and improve in the future.

How to sign up

If you have an interest in joining the group and have a natural positivity and desire to influence positive change, we would love to hear from you. You can email to register your interest, or ask one of our receptionists or call handlers (01904 404100) to do this on your behalf. We will need your name, address and contact details. Thereafter, we will contact you with details of events that you can hopefully become involved in.