As we head in to the summer months, it’s a useful time to highlight that we cannot help with medical issues if you are on holiday abroad. Remember to pack sun cream and a good first aid kit when travelling. Pharmacies in Europe can often help with minor illness such as ear ache or insect bites. In the event that you need medical assistance while on holiday, you should seek a local service and inform your insurance company as appropriate. We recommend you have adequate travel insurance. If you are travelling to a country in the Europe Economic Area (EEA), you can apply for a free UK Global Health Insurance Card (EHIC) which may give you access to free or reduced cost medical treatment. You can see more advice about your health when travelling on our news page: https://www.priorymedical.com/latest-news/holidays-and-your-health/ A reminder re our policy on prescriptions for travelling: https://www.priorymedical.com/prescriptions/
Accessibility
Accessibility of our surgeries
If you need assistance while on site, our Reception teams are able to support you e.g. dropping off relative or support to get in to the building. Our surgeries have:
- 1-2 disabled parking bays
- Accessible toilet
- Allow assistance dogs on site
- Funded translation services including BSL
- Hearing Loop available in reception
- We can provide letters/paperwork in large print
- We can access EasyRead leaflets where needed
- Ground floor access across all sites, lift available at Heworth Green for patients needing to use the first floor
Adjustments for appointments can be made on request - e.g. using text/video for deaf patients, turning off lights for patients with sensory needs or attending with a carer/friend/advocate. Please inform us of any reasonable adjustments that would support your visit.
We can also provide confidential space if you need to talk in private with our Reception teams.
We ensure that our buildings and facilities as a public building are inclusive of the protected characteristics as far as possible in line with the Equality Act 2010. PMG provide training for all staff to assist and support all patients with diverse needs.
Safe Surgery
PMG is a Safe Surgery - this is any GP practice which commits to taking steps to tackle the barriers faced by many migrants in accessing healthcare. At a minimum, this means declaring your practice a ‘Safe Surgery’ for everyone and ensuring that lack of ID or proof of address, immigration status or language are not barriers to patient registration. For more information visit this website or see the poster here.
Accessibility of our website
At Priory Medical, we are committed to ensuring digital accessibility for all users, including those with disabilities. We strive to create a user-friendly experience that is inclusive and accessible to the widest possible audience, regardless of technology or ability.
Our Accessibility Goals
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including those who use assistive technologies such as screen readers, voice recognition software, screen magnifiers, and alternative input devices.
Key Accessibility Features
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Clear and consistent navigation throughout the site
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Keyboard navigability across all interactive elements
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Proper use of semantic HTML to support screen readers
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Sufficient colour contrast for readability
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Responsive design for usability on all devices
Ongoing Efforts
We regularly audit and test our website to identify and resolve accessibility issues. Accessibility is an integral part of our design and development process, and we are continuously working to improve the user experience for everyone.
Feedback and Support
If you encounter any accessibility barriers or have suggestions on how we can improve accessibility, please contact us:
Phone: 01904404100
Feedback Form: Contact Us
We value your feedback and will respond as soon as possible.
