We would like to refresh how our Patient Participation Group works so it can support Priory patients and teams day to day, as well as work with Healthwatch during 2024. We want to understand more about you and help you understand more about us.
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A update regarding the temporary suspension of services at our Cherry Street branch.
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Due to front of house staff shortages we are temporarily suspending services at Cherry Street over the winter. This allows us to consolidate our staff and ensure we can continue to provide safe care to all of our patients.
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We have experienced an unprecedented demand for urgent, on the day demand over the last few months combined with a high level of short term clinician sickness. This has led to us needing to cancel a huge number of routine clinics, pushing back the wait for a routine appointment past the 3-4 weeks mark.
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A letter sent to our patients via SMS and shared in the media highlighting the abuse some of our staff have been experiencing recently.
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Due to a medical safety alert from Aviation trained doctors; we have taken the decision to no longer prescribe sedating drugs such as Diazepam, which is sometimes used to treat fear of flying, and medications such as Zopiclone, which is used as a sleeping tablet.
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Due to front of house staffing issues, Cherry Street will remain closed on a Wednesday until further notice. It will be open 8.30 til 5pm on Mondays. Park View will also be closed on a Fridays from 12pm until the end of August (apart from 30.6.23).
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We are experiencing extremely high demand for urgent/same day appointments. We are making some changes to when the prioryCARE form will be available this month.
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Over the last year we have been working hard on a new appointment system.
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A reminder, we will be closed bank holiday Monday 5th May. You can use NHS111 24/7 over the long weekend.
The prioryCARE form will not be available 28-30th April for repeat prescription requests. Please use the NHS app or SystmOnline account (available 24/7) or you can request your repeat prescriptions via the prescription boxes based at our reception desks or post us your request if easier. > Prescription requests can take up to 5 working days to be processed at the practice and sent to your pharmacy. Please ensure you order in good time. We apologise for any inconvenience caused.
