Winter viruses have definitely arrived, we are seeing many patients get in touch about cough, cold and vomiting symptoms. In turn, we are seeing sickness absence impacting our staffing.
We know it can be disappointing if an appointment is moved or we need to turn off the prioryCARE form as we are overwhelmed with urgent requests. We need to ensure the safe running of the practice and safe and high quality care for our patients.
We are experiencing sickness across all teams this week, reception, patient central and clinical teams (GPs and nursing team) which is putting pressure on some of our services. Please be patient with us, we are doing our very best to provide care for as many patients as we can.
NHS111 are available 24/7 if you struggle to get in touch with us regarding an urgent issue.
To see any changes to opening hours or site closures, please always check our news page.
1A Lavender Grove, Boroughbridge Road, York YO26 5RX
Opening times
Monday - Friday 08:00 - 18:00 (Lunchtime closure 12:15-13:00pm)
Telephone lines open from 08:00 to 18:00
Location
Boroughbridge Road YORK YO26 5RX
Facilities
➡️ We are getting a lot of requests to “expedite” or bring forward a hospital clinic appointment or test. Sadly there are currently very long waits for scans and consultant clinics - up to and beyond a year in some cases. We are only able to ask specialists to expedite your appointment if there is a change to the clinical urgency. We ask that you are patient and do not contact us to chase up your referral unless there is a worsening/change of your symptoms. ➡️ If you have already been referred, you can contact the York Hospital Outpatient Booking Line on 01904 726400 to amend, cancel or chase any referrals. ➡️ Once a referral has been processed by the Referral Support Service (can take up to 4 weeks), your referral will be visible on the NHSapp. https://www.priorymedical.com/referrals-resources/
Winter viruses have definitely arrived, we are seeing many patients get in touch about cough, cold and vomiting symptoms. In turn, we are seeing sickness absence impacting our staffing. We know it can be disappointing if an appointment is moved or we need to turn off the prioryCARE form as we are overwhelmed with urgent requests. We need to ensure the safe running of the practice and safe and high quality care for our patients. We are experiencing sickness across all teams this week, reception, patient central and clinical teams (GPs and nursing team). Please be patient with us, we are doing our very best to provide care for as many patients as we can. NHS111 are available 24/7 if you struggle to get in touch with us regarding an urgent issue.
