Thursday 22nd Jan - HEWORTH GREEN SURGERY IS CLOSED.
The internet is down and it is an issue with CityFibre in the local area. Engineers have been trying to fix this since mid afternoon yesterday and we await an update this morning. We are unable to access patient records so it is unsafe to keep the site open.
Please use Tang Hall Lane, Park View or Victoria Way surgeries if you need to speak to a member of staff on site.
Any patients with pre-booked appointments will be contacted ASAP.
Update - we have internet back and will open as normal on Friday 23rd at 8am. Thank you for your patience and understanding.
Based at Monkgate in York, YorSexualHealth offer information about sexual health and contraception with confidential, free and friendly services that are available to everyone. For more information visit their website here.
To make an appointment contact our central booking and information line on 01904 721111 - open from 8.15am until 5pm Monday to Thursday, 8.15am - 3.30pm on Fridays and 9am-12pm on Saturdays. For more information about the range of services they offer see this poster.
For further information about contraception and sexual health, visit the NHS SexWise website.
There are two local termination clinics - they offer support and advice for women who are thinking about termination. Contact the clinic directly to arrange an appointment:
Abortion clinics, Information, Advice and Treatment | BPAS
Medical and surgical abortion services - MSI Reproductive Choices UK
For more information about the local NHS funded vasectomy services, see the below websites then contact us for a non-urgent appointment to go through the process/consent/referral form.
Vasectomy - MSI Reproductive Choices UK
Many thanks to all our staff and patients who were flexible and understanding regarding the necessary closure of Heworth Green due to an internet outage. A massive thanks to the N3i engineers that got us up and running today. We will be open as normal across our sites at 8am tomorrow.
Update 12pm: our engineers have found the source of the issue and a fix is in place. We will be able to reopen at 8am tomorrow as normal. Heworth Green will remain closed for the rest of the day. The Internet at Heworth Green remains down so we have closed the site as unable to access patient records. Please use Tang Hall Lane, Park View or Victoria Way surgeries. Patients with booked appointments at Heworth will be contacted ASAP. This remains an issue with City Fibre and a fix is out of our control, sadly. We will update this post as we hear more.
Update 6.35pm - we still have no internet at Heworth Green, we understand it remains an issue with the fibreoptic internet in the local area. The engineers are working on a fix and we hope to be working normally in the morning. It the site needs to close we will update patients first thing in the morning. Update 4.20pm - Heworth Green will close at 4.30pm The internet at Heworth Green surgery and surrounding area is down. It is related to City Fibre and we are working with our internet/computer providers to provide a fix. We have moved clinicians to other sites but Heworth Green remains open (but with limited capabilities). If you need a blood form or help filling in a request form, please use Victoria Way or Tang Hall Lane surgeries.
