Thursday 22nd Jan - HEWORTH GREEN SURGERY IS CLOSED.
The internet is down and it is an issue with CityFibre in the local area. Engineers have been trying to fix this since mid afternoon yesterday and we await an update this morning. We are unable to access patient records so it is unsafe to keep the site open.
Please use Tang Hall Lane, Park View or Victoria Way surgeries if you need to speak to a member of staff on site.
Any patients with pre-booked appointments will be contacted ASAP.
Update - we have internet back and will open as normal on Friday 23rd at 8am. Thank you for your patience and understanding.
Pharmacy First is a national NHS service, started in January 2024, to help patients quickly access treatments for seven common minor illnesses. For patients with symptoms of these conditions, we may signpost you to your local pharmacy or arrange a Pharmacy First appointment with your nominated pharmacy. Conditions they can offer prescription medicine for are:
If you are not within these age ranges, a pharmacist can still offer advice and support decisions about self care treatment with over the counter medicines, but you may need to see a GP for treatment. You can read more about Pharmacy First and how your pharmacy can help you on the NHS website here.
Many thanks to all our staff and patients who were flexible and understanding regarding the necessary closure of Heworth Green due to an internet outage. A massive thanks to the N3i engineers that got us up and running today. We will be open as normal across our sites at 8am tomorrow.
Update 12pm: our engineers have found the source of the issue and a fix is in place. We will be able to reopen at 8am tomorrow as normal. Heworth Green will remain closed for the rest of the day. The Internet at Heworth Green remains down so we have closed the site as unable to access patient records. Please use Tang Hall Lane, Park View or Victoria Way surgeries. Patients with booked appointments at Heworth will be contacted ASAP. This remains an issue with City Fibre and a fix is out of our control, sadly. We will update this post as we hear more.
Update 6.35pm - we still have no internet at Heworth Green, we understand it remains an issue with the fibreoptic internet in the local area. The engineers are working on a fix and we hope to be working normally in the morning. It the site needs to close we will update patients first thing in the morning. Update 4.20pm - Heworth Green will close at 4.30pm The internet at Heworth Green surgery and surrounding area is down. It is related to City Fibre and we are working with our internet/computer providers to provide a fix. We have moved clinicians to other sites but Heworth Green remains open (but with limited capabilities). If you need a blood form or help filling in a request form, please use Victoria Way or Tang Hall Lane surgeries.
