Each month we will update a post about any surgery site closures. We close sites (usually just for the afternoon) if we have reduced reception or clinical staffing that day - this reduces isolated lone working and ensures the safety of our staff.
This post might be altered if there is short notice change due to illness/other absence.
w/c 2nd Feb
w/c 9th Feb
Many thanks to all our staff and patients who were flexible and understanding regarding the necessary closure of Heworth Green due to an internet outage. A massive thanks to the N3i engineers that got us up and running today. We will be open as normal across our sites at 8am tomorrow.
Update 12pm: our engineers have found the source of the issue and a fix is in place. We will be able to reopen at 8am tomorrow as normal. Heworth Green will remain closed for the rest of the day. The Internet at Heworth Green remains down so we have closed the site as unable to access patient records. Please use Tang Hall Lane, Park View or Victoria Way surgeries. Patients with booked appointments at Heworth will be contacted ASAP. This remains an issue with City Fibre and a fix is out of our control, sadly. We will update this post as we hear more.
Update 6.35pm - we still have no internet at Heworth Green, we understand it remains an issue with the fibreoptic internet in the local area. The engineers are working on a fix and we hope to be working normally in the morning. It the site needs to close we will update patients first thing in the morning. Update 4.20pm - Heworth Green will close at 4.30pm The internet at Heworth Green surgery and surrounding area is down. It is related to City Fibre and we are working with our internet/computer providers to provide a fix. We have moved clinicians to other sites but Heworth Green remains open (but with limited capabilities). If you need a blood form or help filling in a request form, please use Victoria Way or Tang Hall Lane surgeries.
