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prioryCARE form update

High pressures

We are experiencing extremely high demand in general practice and across the NHS. To manage to urgent/same day cases safely as possible this month, we are keeping the prioryCARE form turned off over the weekend. We are trying as hard as we can to assess as many patients as we can every day, but we need to ensure we continue to provide high quality care and consider the safety of our staff when services are so stretched.

During January we are also trialling turning off the online off over night (6pm to 5am) on weekdays in line with other practices locally.

Thank you for your understanding. We continue to review this regularly and will keep our patients up to date with any changes going forward via our website and social media channels.

Edit 31st Jan - this trial has been successful in that urgent demand has reduced early in the morning so we are better able to manage both our urgent and routine workload. For the time being the prioryCARE form will only be available 5am-6pm Monday to Friday.

If you are unwell or need urgent medical advice over the weekend/weekday evening please use NHS111 or visit your local community pharmacy if appropriate.

Latest from Facebook

Priory Medical Group

Did you know, If it's not safe to talk you can call 999 from your mobile then dial 55. Your call will be transferred to the police. They will try to help you using simple yes or no questions. If you are not able to talk, listen to the questions and instructions so the person on your phone can arrange help. If you call 999 from a housephone / landline and say nothing, your call will be transferred to the police. They will be able to help you, and they will be able to track your location.

20th November 2025

Priory Medical Group

Edit 9:30 am all back up and running. ☎️ We have some technical issues with our phone system affecting our call centre and Priory Medical Centre phone lines. Please expect the waiting times to be longer on the phones. Where possible use the prioryCARE form or you can visit our surgery reception desks. Our internet and phone provider are working on a fix and we hope this to be resolved as soon as possible.

19th November 2025

Priory Medical Group

We often get asked who is eligible for free prescriptions, there are a number of criteria relating to your medical condition/benefits etc. More information available here: ⏺️ https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs/free-nhs-prescriptions ⏺️ https://www.nhsbsa.nhs.uk/check-if-you-have-nhs-exemption/medical-exemption-certificates If you aren’t eligible for free prescriptions, it might be cheaper for you to get a pre-payment card if you are on a number of medications: ⏺️ https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs/nhs-prescription-prepayment-certificate-ppc

18th November 2025