Congratulations to Heworth Green surgeryโs very own Dr Kerryann Callaghan who teaches and supervises 5th year medical students. ๐๐๐๐
Job Opportunities
Call Handler (Patient Central)
We are currently looking for enthusiastic people with excellent communication skills to join our well respected Patient Central Team. The team is responsible for taking enquiries from patients and making sure they are dealt with in a timely and professional manner.
Here at PMG, we are looking for people with positive outlook who have:
- Excellent communication and customer service skills,
- Attention to detail,
- IT literate
- Ability to be discreet/ respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential.
Main duties of the job
- We think the purpose of this job is pretty simple to provide the best customer service every day every patient!
- As a Call Handler based in our Patient Central team, you are the voice of our Practice. Not only do our patients need you to have a friendly telephone-smile and a reassuring demeanor you will need this in bucket loads!
Patient Care Navigator
Patient Care Navigator
Various Hours / Opportunities Available
Patient Care Navigator (PCN) - "What is that?" you ask
You may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.
We play a vital role in assisting patients to access healthcare at PMG. From answering quereies at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.
Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.
Here at PMG are looking for people with:
- Excellent communications and customer service skills,
- Attention to detail
- IT literate
- Ability to be discreet/ respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential.
Hours : 15 to 20.5 hours per week with 3 different working patterns:
1) 15 hour Pattern
Tuesday 07:45-13:00, Wednesday 07:45-13:00, Friday 13:00-18:00
2) 20 Hour Pattern
Monday 13:00-18:00, Tuesday 13:00-18:00, Wednesday 13:00-18:00, Friday 13:00-18:00
3) 20.5 Hour Pattern
Monday 15:00-20:15, Tuesday 15:00-20:15, Wednesday 13:00-18:00, Friday 13:00-18:00
Location:
Heworth Green Surgery, 45 Heworth Green, Heworth, York, YO31 7SX +
Victoria Way Surgery, 2 Victoria Way, Huntington, York, YO32 9GE
Salaried GP - Various Locations - 4-8 Sessions Per Week
Want to work in the beautiful, vibrant, and historic city of York, against the backdrop of York Minster, the City Bar Walls, and Clifford's Tower? Where you have the stunning Yorkshire Dales and North York Moors Countryside on your doorstep?
Then Priory Medical Group is the place for you.
We are a large nine site GP practice serving 58,000+ patients in the scenic city of York. Here at Priory Medical Group, we pride ourselves on having small site-based teams working locally with efficient support systems. This combination allows clinicians to prioritise patient care and reduce the impact of daily clinical administrative tasks. Having a talented, diverse, and multi-disciplined team enables our patients to access experienced, specialised clinicians effectively and efficiently.
Priory Medical Group is about shared values, a desire to develop knowledge and skills, teamwork and delivering the best service to our patients.
Mentorship is provided to fully support our GP's during their time here at Priory Medical Group. We encourage staff work-life balance, and our HR team is highly dedicated to prioritising all our staff's health and wellbeing needs.
Amongst our team are Pharmacists, MSK practitioners, Mental Health Practitioners and Physician Associates who work alongside GPs as part of the clinical team. Our team consists of numerous excellent clinical and non-clinical teams, who are also here to support our GP's.
Why not find out now what we could offer you?
About The Job
Working alongside our other clinical and non-clinical teams you will be responsible for providing GP services to our patients in the local area. The role of a GP is challenging and varied, here at PMG we try to reduce the extra burden of admin tasks and allow you to concentrate on patient care. We have dedicated teams who process prescription requests, undertake rounds of local care homes, support frail patients in their home and action clinic / discharge letters.
About PMG
Priory Medical Group (PMG) provides a broad range of NHS and private clinical services covering the whole of the City of York and the surrounding area. All our surgeries offer GP and Nurse led routine and urgent appointments throughout the week.
PMG was founded in 1946 and has since grown to become one of the largest GP Groups in the UK. Despite our size our core values are to maintain the Family Doctor ethos.
PMG is also a Training Practice and has strong links with the Hull York Medical School and Yorkshire and Humber Deanery. Our doctors train and educate many new doctors each year.
We offer travel advice and vaccines both with a PMG nurse (NHS vaccines) and also in partnership with MASTA (private vaccines). All our clinics are manned by fully trained and experienced staff who provide the latest travel health information.
We also offer a range of occupational health services including private medical examinations.
Please apply below or send your CV to hnyicb-voy.access-hr@nhs.net and we will be in touch.
