This week is #CarersWeek “A carer is someone who provides unpaid care and support to a family member or friend who has a disability, illness, mental health condition, addiction, or who needs extra help as they grow older. It isn’t someone who volunteers or is employed to provide support.” This year the theme is 'Caring About Equality' highlighting the inequalities faced by unpaid carers, including a greater risk of poverty, social isolation, poor mental and physical health. Far too often, carers of all-ages miss out on opportunities in their education, careers, or personal lives, just because of their caring role. Get involved in Carers Week 2025, and together let’s work towards an equal society, where carers are truly valued, recognised and supported. If you are a carer, you can access more information and support: ➡️ Carers UK: https://www.carersuk.org ➡️ York Carers Centre: https://www.yorkcares.co.uk If you would like to let us you are a carer, find out how to do this on our website here: https://www.priorymedical.com/referrals-resources/carers/
Latest news
Lunchtime 30 min closure
Lunchtime closure of sites
From Monday 5th August we will be closing all our site reception desks over lunchtimes for 30 minutes between 12:15-12:45pm. Patients will still be able to call our Patient Central team during this time on 01904 404100. We have made this decision, with the backing of our local commissioners and NHS England, to support our front of house teams.
This 30 minute closure allows for uninterrupted team huddles/meetings and will avoid the need for reception team members to work alone while covering lunch breaks. We have seen a rise in verbally aggressive behaviour towards our reception team in the last few years and their safety is our priority. We believe this short, daily closure will not impact patient care. If you need urgent medical care during 12:15-12:45pm daily, please call us on 01904 404100, use the prioryCARE form or contact NHS111.
On occasion, due to sickness in clinical or front of house teams, we may need to close a smaller site for a day/afternoon. We will always ensure this is a site that has a nearby alternative so all of our patients have access to our reception team when needed.
Our phone lines are open 8am to 6pm Monday to Friday.
