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How to order your

repeat prescription

From 1st October 2021 you can no longer use the prescription phone line to request repeat prescriptions. This is due to the risk of transcription errors between the patient (or representative) and the person taking the call/listening to the voicemail message. Patient safety is of paramount importance to us and hence the need for this change.

You can request your repeat prescriptions in a variety of ways either online or if you do not have online access you can use the prescription boxes based at our reception desks or post us your request if easier. Please ensure paper requests are legible and include your name and date of birth or use the repeat slip attached to your prescription.

How to request repeat prescriptions via your smart phone, tablet or computer:

prioryCARE: This is a really simple way to request your prescriptions without the need to register for an account. Access the prioryCARE online form via our website and choose the "medication related" tile and then click “repeat prescription”, add some detail and then your request is sent straight to the prescription admin team to be processed.

SystmOnline: This is a very convenient way of managing your prescriptions, you need to be registered for this service. Please click here to navigate to our ‘Online Patient Services’ page to find out how to get an account.

NHS App: You can download the app here and easily request repeat prescriptions or update your nominated pharmacy.

Given Covid-19 related workload, prescriptions can currently take up to 5 days to be processed and sent to your pharmacy. Please ensure you order in good time.

Electronic repeat dispensing (eRD)

This is a useful option for patients who are on stable, long term medication. Electronic repeat dispensing means you only need to request your medication every 6-12 months depending on your review date. Prescriptions will automatically be sent to your pharmacy every four weeks without you having to do anything. Our prescribing team are working hard to get appropriate patients signed up to this. If you are interested in this service, please contact the surgery to discuss further.

Medication review

Even continuous medication needs to be reviewed periodically by one of our clinical pharmacists or GPs. You will be advised when ordering your medication if a review is due. You will be able to request a medication review by using our the prioryCARE online system (choose "medication related" tile) or by phoning the surgery to arrange.

Prescription queries

If you have a problem with one of your medications or want to discuss continuing a short term medication, please choose the “medication related” tile (then “medication queries”) on the prioryCARE form. You can also phone us on 01904 404100 and the patient central team will pass your query on to the prescription admin/pharmacy team.


Designed and implemented by Red Snapper Associates