TeamPMGSupport for Clinicians
AaGlobal Interpreting & Translation Services
The ICB has funded a new interpreting and translation service for all practices to use called AaGlobal. This service replaces the old Language Line service that we used to have and had to pay for.
AaGlobal supports a range of services including live interpreting via telephone, video call, or F2F. Interpretation sessions can be booked in advance, or can be accessed on-demand. It is to be used to communicate with patients who are unable to speak English to ensure equity of access to healthcare. Where patients have family members who can translate for them, please still consider using AaGlobal to be certain of their, and our, understanding.
Create an AaGlobal Account
To use this new service, each person needs to create a log in. This will give you access to the AaGlobal portal where you can pre-book appointments or access on-demand services. It can take a couple of days for a new account to become operational so it is imperative you do this ahead of time.
Signing up is quick and easy - just use the button below and enter your NHSdetails on the first page, Priory's details on the second page, and on the third page (billing) make sure to use PMG's address and the budget code AA728. You must use this budget code otherwise the services you use will not be funded. To see an example of how to fill in the user details, click here.
Once your account has been approved (this may take a couple of days), you will receive a welcome email with information on how to use the service and what languages they have available. You will also receive an email invitation asking you to join AaGlobal for Telephone & Video Interpreting. This invitation is so that you can access the on-demand interpreting services portal and find your personal IVR Number (more info below).
How to Use the Telephone Interpretation Service (On-demand)
To use the service without booking in advance, all you need to do is call 0151 329 0749 and make sure you have the PMG budget code (AA728) and your own personal IVR Number to hand. Use the button below to download a handy one-page step-by-step guide.
How Do I Find My IVR Number?
Log into the AaGlobal Client Portal, click Request a Service and then use the drop down box and select Telephone Interpreting. This will take you to a different portal (the Interpret Manager). Click on the Configuration option on the left side menu. On this page you will find an IVR Number/PIN that looks like #????????. Hover your mouse over the question marks to see your unique PIN.
Please note: this IVR Number does not change, so it may be helpful to save it somewhere (like your mobile) to avoid having to log into the portal whenever you need interpreting services.
Help: User Guides & How-To Videos
For further advice and guidance on how to use AaGlobal Interpreting and Translation services, please visit their Help page. Here you will find short video guides, FAQs, and resource documents.