TeamPMGPatient Feedback
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There are several ways for a patient to provide feedback, whether positive or negative. Please visit the Contact Us page on our Practice Website for more information. This page also includes our Complaints Protocol and Policy.
Staff Compliments
I've had a few interactions over the last 2 years for various things and it's always been convenient and quick. I found the staff to be professional and caring. Thank you!
Sadly I have been feeling very unwell for a few days so completed and submitted an online form by 8.20 am, received a phone call from a lovely lady by 9.20 am with an appointment at 10.20 am. I now have antibiotics and hopefully will be on the mend very soon. Huge thanks.
I was surprised to have a call on a Saturday from the doctor but it was a real pleasure, we talked through my symptoms and he was really good at explaining the potential treatment. I felt like he’d gone above and beyond.
Very good staff always helpful
Since my cardiac arrest the doctors at priory medical have been really good and caring, I have never had a problem getting an appointment and have always had good advice.
My query was picked up really quickly and I was contacted by a lovely doctor (Dr Knight) and seen the same day. He was calm, clear and kind. An overall really great service. Thank you
Although it is a bit late due to family bereavement, I now have time to write this note of thanks. Over recent months I have had several appointments for chest infections and joint problems. My online requests have been dealt with promptly, even being seen the same day on several occasions. Particular thanks to the pharmacy team and also to Dr Emma Rushforth who saw me in April and was considerate, professional, and promptly dealt with my health problems and followed me up ensuring I was OK. An excellent service. Also special thanks to Christian Ndubsuisi, Physiotherapist. He has seen me on several occasions over the past months. He is an extremely kind professional, taking great time and care to ensure I have had the best possible consultation, treatment, and aftercare. An exceptional gentleman who is a credit to the profession and to Priory Medical Group. I appreciate your team may not get thanks very often. So, a big thank you to the team, but especially the aforementioned. Ever grateful, KF.
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