Job Opportunities

Patient Care Navigator

Patient Care Navigator

Patient Care Navigator (PCN) - "What is that?" you ask

You may know us as Doctor's Receptionists. However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.

We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.

Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.

Here at PMG are looking for people with:

Excellent communications and customer service skills,
Attention to detail
IT literate
Ability to be discreet/ respect patient confidentiality
Previous experience in a similar role is desirable but NOT essential.

Click here for more details

Apply now

Latest from Facebook

Priory Medical Group

Did you know, If it's not safe to talk you can call 999 from your mobile then dial 55. Your call will be transferred to the police. They will try to help you using simple yes or no questions. If you are not able to talk, listen to the questions and instructions so the person on your phone can arrange help. If you call 999 from a housephone / landline and say nothing, your call will be transferred to the police. They will be able to help you, and they will be able to track your location.

20th November 2025

Priory Medical Group

Edit 9:30 am all back up and running. ☎️ We have some technical issues with our phone system affecting our call centre and Priory Medical Centre phone lines. Please expect the waiting times to be longer on the phones. Where possible use the prioryCARE form or you can visit our surgery reception desks. Our internet and phone provider are working on a fix and we hope this to be resolved as soon as possible.

19th November 2025

Priory Medical Group

We often get asked who is eligible for free prescriptions, there are a number of criteria relating to your medical condition/benefits etc. More information available here: ⏺️ https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs/free-nhs-prescriptions ⏺️ https://www.nhsbsa.nhs.uk/check-if-you-have-nhs-exemption/medical-exemption-certificates If you aren’t eligible for free prescriptions, it might be cheaper for you to get a pre-payment card if you are on a number of medications: ⏺️ https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs/nhs-prescription-prepayment-certificate-ppc

18th November 2025