Patient Reviews

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Dear all,

NHS reviews are now a thing of the past so I suspect more patients may take to Google to leave feedback. Most GP practices nationally score between 2-3 stars on Google and it can be really hard to identify who has left them. We routinely reply to all reviews, either thanking the patient for positive feedback or signposting to patient experience email if they have left something constructive/negative.

If a patient asks to leave feedback, there are a number of options

  1. Friends and Family test on our website (contact us page)

  2. Google review

  3. Feedback box in all reception areas

  4. Formal complaint (can be emailed/posted or fill in a form)

If a patient gives you some lovely feedback and asks where they can formalise it, all our Google links are on the website for ease: Priory Medical - Contact Us

We also have AccuRx templates set up with Google links. Each site has their own Google page.

To view any recently published patient feedback, visit the Patient Feedback tile on the Staff Portal.

Abbie

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