Park View, Victoria Way and occasionally Lavender Grove surgery will close for an afternoon if staffing pressures or to avoid lone working. See our monthly News Post with more details of specific opening hours.
Also see ourdedicated pageon local Mental Health support.
NHS Talking Therapies (previous known as IAPT) is a national NHS programme designed to offer talking therapy treatments recommended by the National Institute for Health and Clinical Excellence (NICE).
Significant events like bereavement, unemployment, relationship breakdown, traumatic events or even stress at work can lead to difficulties requiring help and support. Problems with low mood and anxiety can develop and make it difficult for us to cope with life’s daily demands.
To make sure that the York and Selby Talking Therapies (previously known as IAPT) service is right for you, patients over the aged 16 can complete a self-referral form online hereor by telephone Monday-Friday 9am-5pm on 01904 556840. Assessments are undertaken over the phone, although alternative arrangements can be made if required. At the end of the assessment, they will discuss what help is available within the service. Where IAPT is not the most suitable service they can signpost you to alternatives where available.
Wellbeing Hubs
Yor Community Wellbeing Hubs are based at Clarence Street and Acomb Garth (see their leaflet here). They offer a safe, non-judgemental, and friendly spaces to over 18’s from within the City of York who feel they may need support to manage their mental health and wellbeing.
Whether you're managing your own mental health and wellbeing or supporting someone who is, they are here for you. They provide a comfortable space and a listening ear if you need to talk. They can offer support with a range of mental health needs and connect you to a range of different support in your area.
You may wish to meet other people with similar experiences, be listened to or just sit and be in the company of others. There is no obligation to share your story, but they will support you with a listening ear if you wish to do so.
Anyone experiencing a mental health crisis in County Durham, Darlington, Teesside, North Yorkshire, York and Selby, can access urgent support 24/7 by calling NHS 111 and selecting the mental health option (this is option 2). Calls will be answered by mental health advisors who will be able to quickly assess the situation and determine whether an urgent referral is required.
Support for your memory
Nimbuscare run a York’s Brain Health Café at Acomb Garth Community Care Centre every Friday (except bank holidays) 10am – 12pm. Anyone who has any concerns about their memory or wants to know more about how to keep their brain healthy can attend. You may have been invited by your GP or the Memory Clinic, or you may have just seen it and want to come along. Everyone is welcome. More information here.
We are experiencing extraordinarily high demand for same day appointments today. A lot of people are getting in touch about sore throats, cough or viral symptoms.
Most cough/cold symptoms will get better within a few days (some symptoms such as a cough can last up to 3 weeks). We do not prescribe antibiotics for most people with a cough/sore throats and will generally recommend self care: plenty fluids, rest and paracetamol/decongestants etc.
If you are unsure about your symptoms, you can ask your local community pharmacist or NHS111. If you are a parent and unsure when to worry, here are some useful resources:
➡️ https://www.nhs.uk/symptoms/fever-in-children/
➡️ https://www.healthiertogether.nhs.uk/child-under-5-years/fever
Did you know, If it's not safe to talk you can call 999 from your mobile then dial 55.
Your call will be transferred to the police. They will try to help you using simple yes or no questions. If you are not able to talk, listen to the questions and instructions so the person on your phone can arrange help.
If you call 999 from a housephone / landline and say nothing, your call will be transferred to the police. They will be able to help you, and they will be able to track your location.
Edit 9:30 am all back up and running.
☎️ We have some technical issues with our phone system affecting our call centre and Priory Medical Centre phone lines.
Please expect the waiting times to be longer on the phones. Where possible use the prioryCARE form or you can visit our surgery reception desks.
Our internet and phone provider are working on a fix and we hope this to be resolved as soon as possible.
