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Online Patient Services

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We have now changed our appointment system following the launch of prioryCARE in November 2020. We have worked hard to provide a fair and consistent access model and you can read a full explanation of why and how we changed here.

The prioryCARE system uses the Klinik total triage tool which does much more than just allow you to input a request for an appointment. You can also; ask for test results, extend a fit (sick) note, let us know you are a military veteran or send us a query regarding your medication…

If you have a new or changing medical problem, the system will take you through a series of questions about your symptoms. We aim to action urgent queries within 24 hours and routine queries within 5 working days. This system does not guarantee a face to face appointment, but each new query will be assessed by a clinician and they will act on them depending on the clinical need. This may mean we arrange a telephone consultation, send you a text with advice or book you a face to face consultation at your local surgery.

If you are unsure how to use this new online system, Dr Abbie Brooks has done a series of YouTube videos talking you through the process, available here

The NHS App

Owned and run by the NHS, the NHS App is the simple and secure way to access a range of NHS services on your smartphone or tablet. Click here for more information.You can request repeat prescriptions, change your nominated pharmacy and much more.

Click here to view Priory Medical Group’s statement of intent for online services


You can request repeat prescriptions, access some pre-bookable appointments (e.g. BP check) and review your medical record.
To register:

• Receptionists at all of our surgeries can set you up to access our on-line services. You will need to bring some photographic ID into the surgery (Passport or Driving Licence) to confirm your identity and also that you are registered with Priory Medical Group.

• The Receptionist will register you on the system while you wait and give you printed confirmation of your login details and instructions on how to use the system.

• We would encourage you to change your password the first time you login to the new system to something more memorable for you. All passwords must be a minimum of 8 characters and must contain at least one number and one alphanumeric character (e.g. ‘!’ or ‘?’). Please allow one hour from registration before attempting to logon to our on-line services.

Example Logon Screen

new system log-in



Designed and implemented by Red Snapper Associates