Thursday 22nd Jan - HEWORTH GREEN SURGERY IS CLOSED.
The internet is down and it is an issue with CityFibre in the local area. Engineers have been trying to fix this since mid afternoon yesterday and we await an update this morning. We are unable to access patient records so it is unsafe to keep the site open.
Please use Tang Hall Lane, Park View or Victoria Way surgeries if you need to speak to a member of staff on site.
Any patients with pre-booked appointments will be contacted ASAP.
Update - we have internet back and will open as normal on Friday 23rd at 8am. Thank you for your patience and understanding.
Cervical Cancer Prevention Week takes place from 19 to 25 January 2026 and is an opportunity to encourage women and people with a cervix aged 25 to 64 to come forward for their cervical screening and help us to understand the barriers stopping people from being screened. For more information about cervical cancer, see the Eve Appeal website.
To see how to book in for your cervical screening (smear test) - see our Women’s Health section.
You are welcome to contact us at any time if you have questions, concerns or simply need reassurance. You are always in control of your experience at the appointment, please let us know preferences so we can support you in the way that feels right for you. Some examples would be, asking for a small speculum, change of position, for extra time, feel free to play music/games on your phone or bring a friend.
We know it can take a lot of courage to attend for cervical screening, if you feel anxious or unsure, that’s completely understandable. Please know that we are here to support you, listen to you and move at a pace that feels comfortable for you.
Postnatal or menopausal women
If you are having issues with childcare, feel free to bring them along. A chaperone is always available if you would like one, if you could let us know when booking your appointment. Just a reminder please wait 12w post-partum to book your smear.
We take your menopausal status into account, if you feel you would benefit from using some oestrogen pessaries in the lead up to your smear, which can help things feel more comfortable, then just let us know. They need to be stopped 48 hours prior to the appointment.
For more information - see this link.
Trans/non binary patients
We understand that using healthcare services and attending appointments can be a lot, we offer scattered appointments, which help maintain privacy of why you are attending. We are working on awareness and training in our nurse team, helping with inclusivity and understanding. There is always an option to request an early or late appointment when the surgery will be quieter. We also have trans champions as a point of contact to discuss anything before your appointment if needed
We are trying really hard to be a safe space and a visible ali in your communities, we don’t always get it right but speak up and we will know for next time. You also have the option to request 2 weeks of oestrogen (absorbed locally into the vaginal walls) to help make the smear test more comfortable.
For more information - see this link or watch this really useful video.
Many thanks to all our staff and patients who were flexible and understanding regarding the necessary closure of Heworth Green due to an internet outage. A massive thanks to the N3i engineers that got us up and running today. We will be open as normal across our sites at 8am tomorrow.
Update 12pm: our engineers have found the source of the issue and a fix is in place. We will be able to reopen at 8am tomorrow as normal. Heworth Green will remain closed for the rest of the day. The Internet at Heworth Green remains down so we have closed the site as unable to access patient records. Please use Tang Hall Lane, Park View or Victoria Way surgeries. Patients with booked appointments at Heworth will be contacted ASAP. This remains an issue with City Fibre and a fix is out of our control, sadly. We will update this post as we hear more.
Update 6.35pm - we still have no internet at Heworth Green, we understand it remains an issue with the fibreoptic internet in the local area. The engineers are working on a fix and we hope to be working normally in the morning. It the site needs to close we will update patients first thing in the morning. Update 4.20pm - Heworth Green will close at 4.30pm The internet at Heworth Green surgery and surrounding area is down. It is related to City Fibre and we are working with our internet/computer providers to provide a fix. We have moved clinicians to other sites but Heworth Green remains open (but with limited capabilities). If you need a blood form or help filling in a request form, please use Victoria Way or Tang Hall Lane surgeries.
