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Call Centre Absence

We are having some unexpected longer term sickness absence in our Patient Central (call centre) team. We know this is frustrating and impacting on our abilities to answer phone calls in a timely manner. We are working to support the team with other PMG staff members and looking to actively recruit in to the Patient Central team.

We are asking for your support and patience while we are trying put measures in place. The call centre team that are working are trying their very best to help our patients.

Please use the prioryCARE form to contact us if you are able or come to our surgery reception sites if you need help.

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Priory Medical Group

The next Practice Learning Time (PLT) event is this Tuesday afternoon. All surgeries will close at midday. Nimbuscare will be offering patients urgent advice and help between 12-6pm.

13th September 2025

Priory Medical Group

Every year the government and NHS take advice from the JVCI to decide who are the most vulnerable patients and who would most benefit from a flu jab or a covid jab. This means that you might be invited one year, and not the next. We can only invite and vaccinate patients who are in the up to date “at risk” groups. The UK Health Security Agency have some really useful blogs explaining who is eligible for covid and flu jabs. Not everyone who is able to have a free NHS flu jab, can access a Covid-19 vaccination. https://ukhsa.blog.gov.uk/2025/09/01/your-guide-to-whos-eligible-for-the-autumn-2025-flu-vaccine/ https://ukhsa.blog.gov.uk/2025/06/26/whos-eligible-for-the-2025-covid-19-vaccine-or-autumn-booster/

11th September 2025

Priory Medical Group

If you are due your smear test (cervical screening), YSH are running some drop in clinics ⤵️

11th September 2025