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Call Centre Absence

We are having some unexpected longer term sickness absence in our Patient Central (call centre) team. We know this is frustrating and impacting on our abilities to answer phone calls in a timely manner. We are working to support the team with other PMG staff members and looking to actively recruit in to the Patient Central team.

We are asking for your support and patience while we are trying put measures in place. The call centre team that are working are trying their very best to help our patients.

Please use the prioryCARE form to contact us if you are able or come to our surgery reception sites if you need help.

Latest from Facebook

Priory Medical Group

31st July: Unfortunately, we have sickness absence affecting a number of receptionists today. This means we will close *Lavender Grove surgery AND Victoria Way* at lunchtime. Patients can use nearby surgeries if you need to collect forms/prescriptions etc. We apologise for any inconvenience. Sites open this afternoon (1-6pm): - Tang Hall Lane surgery - Heworth Green surgery - Fulford surgery - Rawcliffe surgery - Priory Medical Centre (Cornlands Rd)

31st July 2025

Priory Medical Group

Wow 1,900 - we are so glad the plums have gone to a good cause!

28th July 2025

Priory Medical Group

We understand there is an issue with the EE mobile network which means we are having difficulty contacting some patients who were due a phone call today. We will continue to try and hopefully the EE outage is short lived.

25th July 2025