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If you have symptoms of covid-19

If you have a new persistent cough, fever or change in smell/taste it is important that you (and your household/bubble) self isolate and you arrange a PCR covid swab. You can arrange a postal or drive through swab appointment online at or by phone, call 119.

A lateral flow test should not be performed if you have symptoms of covid-19.

If you are worried that you are unwell and not able to manage at home do contact NHS111 or the practice for advice. We have two “hot sites” across the practice where we see patients with symptoms of covid-19 when clinically appropriate. These are areas that are separate from the main surgery at both Priory Medical Centre (Acomb) and Heworth Green.

If you need an isolation note for work you can access it here:
There is more information about covid-19 here:

Lateral flow tests

Around 1/3 people with covid-19 do not have symptoms but can pass the virus on. You can choose to do twice weekly lateral flow tests to screen if you have the virus.

The test can be done at home and usually involves rubbing a long cotton bud (swab) over your tonsils (or where they would have been) and inside your nose. You get a result in 30 minutes. If you test positive, you and anyone you live with will need to self-isolate.

For more information on the lateral flow tests, including how to order, visit

Changes to how our service is run

Given the Covid-19 pandemic, we want to ensure the safety of our staff and patients, so you currently cannot book directly in to a face to face GP appointment but we are seeing a huge number of patients face to face after clinical triage.

We aim to deal with urgent clinical queries within 1 working day and routine requests within 14 days. If you feel you need an appointment with a clinician you can request this in a number of ways as below:

1. Our new online appointment request tool is a quick and efficient way of requesting an appointment. This is a “total triage tool” which means that we look at all requests for care that we receive. If you have a new problem you will be asked a series of questions and then your query will be sent to an appropriate clinician to action. If you are asking for follow up/continuity of care, then your query will be sent to the clinician that knows you to address. You can complete this form on behalf of a relative or someone you care for.

2. You can call 01904 404100 and our patient central team will take some details and pass your query on to the clinical team.

3. If you do not have online access or access to a phone, our receptionists are available to help in our surgeries. If you are unsure about the online form, they can support you with this. Our reception team are not able to book GP appointments directly and due to their other responsibilities it is usually quicker to use the online form from home/work or phone us.

This infographic shows you more about what happens when you contact us for an appointment:

If at all possible, we ask that you use an online account, NHS app or prioryCARE form to request repeat prescriptions.

If you are attending a face to face appointment in surgery, please wear a face covering and adhere to social distancing guidelines. Our clinicians are wearing PPE (mask, apron, gloves and goggles/visor) for all clinical contacts.

Many patients have had their “annual reviews” delayed due to Covid-19 but we have started these up again but are prioritising high risk patients first. You may receive a text questionnaire ahead of some long term condition reviews.

York Hospital blood taking services have changed; their primary care drop-in clinic is now based at the Community Stadium, Kathryn Avenue YO32 9AF (open 9am-5pm Monday to Friday).

The pandemic has caused delays to a huge number of hospital out-patient clinics and surgeries. They will contact patients directly about expected time frames and GPs are asked not to write and expedite appointments unless there is a change in clinical condition and urgency.


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