Thursday 22nd Jan - HEWORTH GREEN SURGERY IS CLOSED.
The internet is down and it is an issue with CityFibre in the local area. Engineers have been trying to fix this since mid afternoon yesterday and we await an update this morning. We are unable to access patient records so it is unsafe to keep the site open.
Please use Tang Hall Lane, Park View or Victoria Way surgeries if you need to speak to a member of staff on site.
Any patients with pre-booked appointments will be contacted ASAP.
Update - we have internet back and will open as normal on Friday 23rd at 8am. Thank you for your patience and understanding.
For more information about how to arrange an appointment, see our Appointments Page.
There are many ways to get in touch to let us know how we have done - if you had a great experience with our clinical or non-clinical teams, please do let us know. You can use the feedback forms in surgery, FFT, google review or send us an email.
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
If you are leaving feedback with concerns or queries related to your care please leave your contact details to allow us to support you.
NHS reviews are no longer available to read or submit (June 2025).
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
This is only for general enquiries that you feel cannot be found on our PrioryCare request form. Do not use this form for any clinical queries or appointment requests. Instead submit a PrioryCare request.
Please note it may take up to 5 working days for you to receive a response to a general enquiries request.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.
Complaints can be dealt with by completing our online form:
You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager
Priory Medical Centre
Cornlands Road
Acomb
York YO24 3WX
Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy.
Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.
If you would like to hear more about the PPG or how to join the group, please use the PPG contact form below
Via Healthwatch, ICB, NHS England or the Care Quality Commission
Contact us - NHS Humber and North Yorkshire ICB
NHS England » Speaking up to NHS England
Report a concern if you are a member of the public - Care Quality Commission
Many thanks to all our staff and patients who were flexible and understanding regarding the necessary closure of Heworth Green due to an internet outage. A massive thanks to the N3i engineers that got us up and running today. We will be open as normal across our sites at 8am tomorrow.
Update 12pm: our engineers have found the source of the issue and a fix is in place. We will be able to reopen at 8am tomorrow as normal. Heworth Green will remain closed for the rest of the day. The Internet at Heworth Green remains down so we have closed the site as unable to access patient records. Please use Tang Hall Lane, Park View or Victoria Way surgeries. Patients with booked appointments at Heworth will be contacted ASAP. This remains an issue with City Fibre and a fix is out of our control, sadly. We will update this post as we hear more.
Update 6.35pm - we still have no internet at Heworth Green, we understand it remains an issue with the fibreoptic internet in the local area. The engineers are working on a fix and we hope to be working normally in the morning. It the site needs to close we will update patients first thing in the morning. Update 4.20pm - Heworth Green will close at 4.30pm The internet at Heworth Green surgery and surrounding area is down. It is related to City Fibre and we are working with our internet/computer providers to provide a fix. We have moved clinicians to other sites but Heworth Green remains open (but with limited capabilities). If you need a blood form or help filling in a request form, please use Victoria Way or Tang Hall Lane surgeries.
