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Our Team

Winter viruses have definitely arrived, we are seeing many patients get in touch about cough, cold and vomiting symptoms. In turn, we are seeing sickness absence impacting our staffing.

We know it can be disappointing if an appointment is moved or we need to turn off the prioryCARE form as we are overwhelmed with urgent requests. We need to ensure the safe running of the practice and safe and high quality care for our patients.

We are experiencing sickness across all teams this week, reception, patient central and clinical teams (GPs and nursing team) which is putting pressure on some of our services. Please be patient with us, we are doing our very best to provide care for as many patients as we can.

NHS111 are available 24/7 if you struggle to get in touch with us regarding an urgent issue.

 

To see any changes to opening hours or site closures, please always check our news page.

Contact Us

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Health problem

  • If you have a new health problem use the online prioryCARE form or call us on 01904 404100 to go through your symptoms
  • If already have sent a clinical request and are chasing this up or want to let us know that your symptoms have worsened or changed, please use the prioryCARE form, call us on 01904 404100 or pop in to our surgeries to discuss with a member of the team.
  • If you would like to know results from some tests you have had, please see our Test Results Page

prioryCARE form

For more information about how to arrange an appointment, see our Appointments Page.

There are many ways to get in touch to let us know how we have done - if you had a great experience with our clinical or non-clinical teams, please do let us know. You can use the feedback forms in surgery, FFT, google review or send us an email. 

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.

Reviews

NHS reviews are no longer available to read or submit (June 2025).

Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.

Complaints

We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.

Complaints can be dealt with by completing our online form:

Complaints form

You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:

Complaints Manager
Priory Medical Centre
Cornlands Road
Acomb
York YO24 3WX

Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy. 

Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.

PMG Complaints Policy

Patient Participation Group (PPG)

If you would like to hear more about the PPG or how to join the group, please use the PPG contact form below

PPG Contact form                                               PPG information

Raising concerns

Via Healthwatch, ICB, NHS England or the Care Quality Commission

Contact Us - Healthwatch York

Contact us - NHS Humber and North Yorkshire ICB

NHS England » Speaking up to NHS England

Report a concern if you are a member of the public - Care Quality Commission