▶️ Announcement - due to unforeseen circumstances we are sadly going to close Rawcliffe Surgery for the day - Monday 15th December.
If you have an appointment at Rawcliffe tomorrow we will contact you to move this to another site (or reschedule if you are unable to travel).
Lavender Grove, Priory Medical Centre and Heworth Green are the nearest surgeries to Rawcliffe and they will be open as normal.
We apologise for any inconvenience caused.
For more information about how to arrange an appointment, see our Appointments Page.
There are many ways to get in touch to let us know how we have done - if you had a great experience with our clinical or non-clinical teams, please do let us know. You can use the feedback forms in surgery, FFT, google review or send us an email.
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
If you are leaving feedback with concerns or queries related to your care please leave your contact details to allow us to support you.
NHS reviews are no longer available to read or submit (June 2025).
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
This is only for general enquiries that you feel cannot be found on our PrioryCare request form. Do not use this form for any clinical queries or appointment requests. Instead submit a PrioryCare request.
Please note it may take up to 5 working days for you to receive a response to a general enquiries request.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.
Complaints can be dealt with by completing our online form:
You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager
Priory Medical Centre
Cornlands Road
Acomb
York YO24 3WX
Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy.
Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.
If you would like to hear more about the PPG or how to join the group, please use the PPG contact form below
Via Healthwatch, ICB, NHS England or the Care Quality Commission
Contact us - NHS Humber and North Yorkshire ICB
NHS England » Speaking up to NHS England
Report a concern if you are a member of the public - Care Quality Commission
A drop in cervical screening clinic this evening at Monkgate ⤵️ YSH York & North Yorkshire
▶️ Announcement - due to unforeseen circumstances we are sadly going to close Rawcliffe Surgery tomorrow (MONDAY). If you have an appointment at Rawcliffe tomorrow we will contact you to move this to another site (or reschedule if you are unable to travel). Lavender Grove, Priory Medical Centre and Heworth Green are the nearest surgeries to Rawcliffe and they will be open as normal. We apologise for any inconvenience caused.
You might have seen on the news that flu rates locally are rising. We are seeing lots of patients with cold/cold/flu symptoms at the moment. We would ask, that if able, you wear a mask if attending the surgery with flu like/respiratory (cough/wheeze) symptoms. The majority of cough/cold symptoms are caused by a viral illness and you will improve in a few days (around a week or so) with self care measures. You can buy remedies from supermarkets or ask your local pharmacy for advice. See the NHS website for more tips: https://www.nhs.uk/conditions/flu/ https://www.nhs.uk/symptoms/cough/
