Park View, Victoria Way and occasionally Lavender Grove surgery will close for an afternoon if staffing pressures or to avoid lone working. See our monthly News Post with more details of specific opening hours.
We are experiencing issues with our phone system, our provider is looking into this. You may have a longer wait than usual, sorry for any inconvenience this causes.
Patients with learning disability can have poorer physical and mental health compared to the general population. They can sometimes find it hard to know when they are unwell or tell someone about it. An annual health check can improve people's health by spotting problems early on before they become an issue. It also gives people time to talk about the things that are worrying them.
Patients can get used to visiting the surgery and familiarise themselves with the surroundings and staff so that access becomes as easy as possible. The check allows them to take charge of their own health care. They will receive a Health Action Plan at the end of the consultation. This plan is a great way to help summarise the issues discussed in the health check. It is useful as it allows patients to take control of their own wellness, enabling them to get involved in making better health choices.
Who can have an annual health check?
Anyone over the age of 14 with a learning disability is entitled to an annual health check.
What will happen at your health check?
One of our reception staff will phone to make an appointment that is suitable for the patient and anyone they wish to bring for support. Adjustments can be made if necessary to help accommodate the appointment. A pre-health questionnaire will be sent in the post to allow the patient to document any concerns they may have and to find out useful information beforehand. The appointment will have extra time to discuss general health, lifestyle, any problems identified or ongoing medical issues and any medication that are being taken.
There will then be a top to toe physical assessment and a discussion about any screening or vaccinations that are required. Together with the clinician and the patient a Health Action Plan will be produced, which the patient can take away. Following on from the health check referral to the social prescriber for health wellbeing support will be offered.
Here is a poster that helps explain what the annual health check involves and this video also talks you through it.
Did you know, If it's not safe to talk you can call 999 from your mobile then dial 55.
Your call will be transferred to the police. They will try to help you using simple yes or no questions. If you are not able to talk, listen to the questions and instructions so the person on your phone can arrange help.
If you call 999 from a housephone / landline and say nothing, your call will be transferred to the police. They will be able to help you, and they will be able to track your location.
Edit 9:30 am all back up and running.
☎️ We have some technical issues with our phone system affecting our call centre and Priory Medical Centre phone lines.
Please expect the waiting times to be longer on the phones. Where possible use the prioryCARE form or you can visit our surgery reception desks.
Our internet and phone provider are working on a fix and we hope this to be resolved as soon as possible.
We often get asked who is eligible for free prescriptions, there are a number of criteria relating to your medical condition/benefits etc. More information available here:
⏺️ https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs/free-nhs-prescriptions
⏺️ https://www.nhsbsa.nhs.uk/check-if-you-have-nhs-exemption/medical-exemption-certificates
If you aren’t eligible for free prescriptions, it might be cheaper for you to get a pre-payment card if you are on a number of medications:
⏺️ https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs/nhs-prescription-prepayment-certificate-ppc
Learning Disability Reviews
