Park View, Victoria Way and occasionally Lavender Grove surgery will close for an afternoon if staffing pressures or to avoid lone working. See our monthly News Post with more details of specific opening hours.
If you have a new health problem use the online prioryCARE form or call us on 01904 404100 to go through your symptoms
If already have sent a clinical request and are chasing this up or want to let us know that your symptoms have worsened or changed, please use the prioryCARE form, call us on 01904 404100 or pop in to our surgeries to discuss with a member of the team.
If you would like to know results from some tests you have had, please see our Test Results Page
For more information about how to arrange an appointment, see our Appointments Page.
There are many ways to get in touch to let us know how we have done - if you had a great experience with our clinical or non-clinical teams, please do let us know. You can use the feedback forms in surgery, FFT, google review or send us an email.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
If you are leaving feedback with concerns or queries related to your care please leave your contact details to allow us to support you.
Reviews
NHS reviews are no longer available to read or submit (June 2025).
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
This is only for general enquiries that you feel cannot be found on our PrioryCare request form. Do not use this form for any clinical queries or appointment requests. Instead submit a PrioryCare request.
Please note it may take up to 5 working days for you to receive a response to a general enquiries request.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.
Complaints can be dealt with by completing our online form:
You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager Priory Medical Centre Cornlands Road Acomb York YO24 3WX
Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy.
Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.
We are experiencing extraordinarily high demand for same day appointments today. A lot of people are getting in touch about sore throats, cough or viral symptoms.
Most cough/cold symptoms will get better within a few days (some symptoms such as a cough can last up to 3 weeks). We do not prescribe antibiotics for most people with a cough/sore throats and will generally recommend self care: plenty fluids, rest and paracetamol/decongestants etc.
If you are unsure about your symptoms, you can ask your local community pharmacist or NHS111. If you are a parent and unsure when to worry, here are some useful resources:
➡️ https://www.nhs.uk/symptoms/fever-in-children/
➡️ https://www.healthiertogether.nhs.uk/child-under-5-years/fever
Did you know, If it's not safe to talk you can call 999 from your mobile then dial 55.
Your call will be transferred to the police. They will try to help you using simple yes or no questions. If you are not able to talk, listen to the questions and instructions so the person on your phone can arrange help.
If you call 999 from a housephone / landline and say nothing, your call will be transferred to the police. They will be able to help you, and they will be able to track your location.
Edit 9:30 am all back up and running.
☎️ We have some technical issues with our phone system affecting our call centre and Priory Medical Centre phone lines.
Please expect the waiting times to be longer on the phones. Where possible use the prioryCARE form or you can visit our surgery reception desks.
Our internet and phone provider are working on a fix and we hope this to be resolved as soon as possible.
