To see any changes to opening hours or site closures, please always check our news page.
All surgeries will close at midday for the afternoon on Tuesday 16th September. This is so our teams can attend a York wide Practice Learning Time event. Nimbuscare will offer urgent cover between 12-6pm.
For more information about how to arrange an appointment, see our Appointments Page.
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick way to give your views after receiving NHS care or treatment.
NHS reviews are no longer available to read or submit (June 2025).
Google reviews really help us to know where we can improve, but these are not anonymous. You can change your Google account name to a pseudonym or nickname to avoid revealing your full name publicly if you prefer.
We do our best to offer excellent service at all times. However, we are human and realise that sometimes we don’t get it right. If you have an urgent concern or this is relating to managing an ongoing prioryCARE request, please do not use this form as it is not monitored throughout the day. Please see above, re contacting us regarding a clinical problem.
Complaints can be dealt with by completing our online form:
You can complete a form available at all reception desks. Alternatively contact our Complaints Manager by writing to:
Complaints Manager
Priory Medical Centre
Cornlands Road
Acomb
York YO24 3WX
Include your contact details so we can respond and acknowledge your complaint within 3 working days. Following this, we may contact you for further information to us to investigate the issue further and then formally respond in line with our complaints policy.
Please be aware that if you are submitting a complaint on behalf of someone else, the patient will be asked to confirm consent before we can process and manage your complaint.
If you would like to hear more about the PPG or how to join the group, please use the PPG contact form below
Via Healthwatch, NHS England or Care Quality Commission
NHS England » Speaking up to NHS England
Report a concern if you are a member of the public - Care Quality Commission
The next Practice Learning Time (PLT) event is this Tuesday afternoon. All surgeries will close at midday. Nimbuscare will be offering patients urgent advice and help between 12-6pm.
Every year the government and NHS take advice from the JVCI to decide who are the most vulnerable patients and who would most benefit from a flu jab or a covid jab. This means that you might be invited one year, and not the next. We can only invite and vaccinate patients who are in the up to date “at risk” groups. The UK Health Security Agency have some really useful blogs explaining who is eligible for covid and flu jabs. Not everyone who is able to have a free NHS flu jab, can access a Covid-19 vaccination. https://ukhsa.blog.gov.uk/2025/09/01/your-guide-to-whos-eligible-for-the-autumn-2025-flu-vaccine/ https://ukhsa.blog.gov.uk/2025/06/26/whos-eligible-for-the-2025-covid-19-vaccine-or-autumn-booster/
If you are due your smear test (cervical screening), YSH are running some drop in clinics ⤵️
